Conflict Management and Safety

Course Description

New session with Anna Shears. Anna's previous experience of working for the police and supporting families and individuals through difficult situations put her in a position of knowledge to lead this session, using College of Policing guidance for conflict management Conflict Management: *What is conflict management? *Why is it important for Celebrants to be aware? *Conflict management skills – Situational awareness/emotional awareness and self-regulation/active listening/verbal and non-verbal communication and negotiation *Reflective practice Health and safety at work: *What questions to ask the FD? *What preparation for your own safety do you take?