Celebrant Circle Ltd is dedicated to providing the highest standards of service for our members and customers. Working in an open, honest and accountable manner is our ethos towards building trust and fostering respect within the organisation. 

 

Providing excellent customer service is at the forefront of all of our endeavours and we continuously look for ways to improve the services we offer. Feedback is vital to this process and we welcome this as a valuable way to understand members, students and other suppliers needs. We aim to listen and respond positively and openly to complaints and will strive to resolve any situation to the satisfaction of all parties involved. 

 

A complaint may be considered to have been made when a customer or supplier reports to us that they are unhappy with a service we have provided. Possible complaints might include:

 

• Giving incorrect information

• Poor quality of service provided

• Staff attitude or behaviour

• Meeting promised deadlines

 

 

Should a complain be necessary, our Celebrant Circle Ltd. commits to: 

 

• Treating any complaint with seriousness and gravity

• Processing a complaint as soon as possible and with total confidence. 

• Making the complaint process as easy as possible. 

• Responding appropriately. This may include explanation, information sharing, and an apology if necessary. 

• Implementing change to ensure the error is not repeated. 

• Using the complaint process as a learning opportunity to review and implement change, thus improving our services wherever possible.

 

Should you feel it necessary to make a complaint, customers please contact the office in writing: 

​

Celebrant Circle Ltd.

Hazelbury

Horsted Lane

Isfield

East Sussex

TN22 5TX